Supermarket shopping mall service desk

National free service phone: 400-000-2866

Phone: 020-88800380

Fax: 020-88800380

Address: No. 9, Ling Gang East Road, Zhong Luo Tan Town, Baiyun District, Guangzhou

Huicheng working procedure:

(1) visit the customer, understand the product use information.

(2) to collect customer feedback product information, to accept customer reports, complaints.

(3) to collect customer comments and complaints, to respond quickly, to the scene to identify the reasons for the situation analysis, and fill out the engineering quality records.

(4) record the type of problem, the existence of the site, the cause, and specify the solution.

(5) to identify the cause after the solution, if necessary, together with the design agreed to the solution.

(6) for simple problems, such as repair paint, etc., to direct maintenance.

(7) for more complex issues, the need to develop a detailed maintenance service plan, organized by the after-sales service arrangements for maintenance work.

(8) by the design center to give maintenance plan design drawings, the Ministry of procurement materials required for the production of production and processing. Quality Supervision Department for a variety of maintenance materials and maintenance of processing parts to be checked.

(9) maintenance materials shipped to the scene, the project's project leader began to organize the installation of workers for maintenance services.

(10) Project director of the project to guide workers to repair the implementation of maintenance programs, and control the quality of maintenance.

(11) after the end of maintenance, the transfer of customer inspection and acceptance, and signed on the acceptance. Return to the after-sales service department by the acceptance center.

General logistics

Logistics time logistics price

2-3 days (Guangdong Province) 3% (Guangdong Province)

5-7 days (outside Guangdong Province) 5-7% (outside of Guangdong Province)

7-10 days (northeast and northwest) 7-12% (northeast and northwest)

Dedicated Debon

Logistics time logistics price

1-2 days (Guangdong Province) 5% (Guangdong Province)

4-6 days (Guangdong Province) 8-12% (outside Guangdong Province)

6-8 days (northeast and northwest) 12-15% (northeast and northwest)

air transport

Logistics time logistics price

1 day (outside of Guangdong Province) 50-100% (outside Guangdong Province)

2 days (Northeast and Northwest) 100-300% (Northeast and Northwest)